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What is IT Service Management and why it is important?

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What is IT Service Management and why it is important?



IT Service Management refers to the activities included in structuring, developing, delivering, monitoring and managing the framework of IT services
Any piece of technology one utilizes at his work – a portable computer, the apps put in in it, the printer that entire team uses, or the choice to reset one’s security key. They’re all services provided by the IT team. In different words – IT services.
Although the foremost common perception of ITSM among IT users (employees) is simply “IT support” but ITSM is much broader than solving daily problems. The IT team is accountable for end-to-end management of those services. They may be using an ITSM software system to effectively manage these services.

If in a small or medium organization there is a designated “IT Professional”, it means that they’re already following ITSM at a much small scale. But as the business grows, it might need to bring in more mature processes to get the most benefits out of the ITSM investment.

Here are the most common benefits of ITSM:

  • Lower IT costs
  • Enhance quality of service
  • Improve customer satisfaction
  • Scaleup governance and reduce risk
  • Increase competitive advantage
  • Upgrade flexibility
  • Evolve agility for new IT services

The right way to select the correct ITSM framework is to search at what the specifically requirements of business.


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