ISO 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
It helps you to Understand the elements and operations of an IT Service Management System and its principal methods. It also defines the requirements for and provides details of the IT service management system needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with standard.
The exam covers the following competence domains