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ISO 20000 Foundation

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pecb ISO 20000 Foundation

ISO 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

It helps you to Understand the elements and operations of an IT Service Management System and its principal methods. It also defines the requirements for and provides details of the IT service management system needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with standard.


Individual Benefits

It Provides assurance that their service requirements will be fulfilled

Increases reputation and confidence

Corporate Benefits

Better alignment of IT services and the business

Improving corporate image and credibility

Target Audience

IT Service operational staff



Senior consultants and


Course outline

Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

IT Service Management System (ITSMS) requirements and Certification Exam

Course Duration

2 Days

Exam Information

The exam covers the following competence domains

Fundamental principles and concepts of an IT Service Management System

IT Service Management System (ITSMS)

Certification by




Course Takeaways

2 day of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

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