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ISO 20000 Lead Auditor

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pecb ISO 20000 Lead Auditor

ISO Lead Auditor training enables you to develop the particular expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

ISO 20000 Lead Auditor defines the requirements for an IT service management system. It sets out the mail processes to deliver IT service effectively.

Benefits

Individual Benefits

Develops best policies & practices and can be put in practice immediately.

Organizational Benefits

Improved management of cost leads to financial saving

Reduction in incidents and improved incident management

Target Audience

Senior IT managers

IT managers

IT consultants

IT Technical experts

IT expert advisors

IT Auditors

Course outline

Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000

Audit principles, preparation and launching of an audit

On-site audit activities

Closing the audit

Certification Exam

Course Duration

5 Days

Exam Information

The exam covers the following competency domains

Fundamental principles and concepts of an IT Service Management System

IT Service Management System

Fundamental audit concepts and principles

Preparation of an ISO/IEC 20000-1 audit

Conducting an ISO/IEC 20000-1 audit

Closing an ISO/IEC 20000-1 audit

Managing an ISO/IEC 20000-1 audit program

Certification by

PECB

Prerequisites

Work experience: Two years of work experience in IT Service Management

Course Takeaways

5 days of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

Any Questions?

Let us resolve your queries and doubts with our learning advisers.




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