ISO Lead Auditor training enables you to develop the particular expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
ISO 20000 Lead Auditor defines the requirements for an IT service management system. It sets out the mail processes to deliver IT service effectively.
The exam covers the following competency domains
Work experience: Two years of work experience in IT Service Management