Continual Service Improvement is one of the certification in the ITIL Lifecycle stream which focuses on reviewing the product and services which are produced by Organisation and individuals undergoing strategy, design, transition and operation stages of IT service Lifecycle stream. It provides the guidance on how this all processes can be organized and executed.
Though CSI covers management and control of activities and techniques, it does not gives the whole detail of each supporting process. CSI is Associated with maintaining value for customers by continual evaluation and improvement of the quality of services.
CSI carries an important task of identifying the metric which needs to be monitored out of thousands which are created daily and carried out in each service or process.
The CSI module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.