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ITIL Foundation is the Entry Level certification in IT Service Management. The Foundation level gives the basic awareness of the ITIL Service Lifecyle concepts, Key Principles and terminology used. It is the first step for an individual to become an ITIL EXPERT.

ITIL Foundation course is designed in such a way that helps to understand the ITL Framework and achieve the business goals by increasing the productivity and reducing cost.

Benefits

Individual Benefits

Reliable IT services helps in increasing business productivity, efficiency and effectiveness.

Helps an individual to identify, plan, deliver and support IT Services to Business.

Makes aware about the Global Standard Best Practices.

Helps to communicate with the customer or client in common language.

Undergoing various ITIL processes will help an individual to understand the gaps very well.

Organization Benefits

Strategic Business Objectives can be achieved through aligned IT Services

Helps staff for better utilization of skills and experience which leads in productivity increase.

Customer Satisfaction

User as well as end-user perception is been improved.

Target Audience

IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course. The ITIL Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.

Course outline

Service management as a practice (comprehension)

The ITIL service lifecycle (comprehension)

Generic concepts and definitions (awareness)

Key principles and models (comprehension)

Selected processes (awareness)

Selected functions (awareness)

Selected roles (awareness)

Technology and architecture (awareness)

Competence and training (awareness)

Course Duration

1 day

Exam Information

Multiple choice examination questions

40 questions

26 marks required to pass (out of 40 available) - 65%

60 minutes’ duration

Closed book.

Certification by

PEOPLECERT

Prerequisites

Basic understanding of working of IT

Course Takeaways

1 day of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

Any Questions?

Let us resolve your queries and doubts with our learning advisers.




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