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ITIL Planning, Protection and Optimization (PPO)

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itil1 ITIL Planning, Protection and Optimization (PPO)

The Planning, Protection and Optimization (PPO) is the one of the modules from ITIL Service Capability Stream which mainly focuses on practical application of PPO practices to enable the capacity, IT service continuity, availability, information security and demand management.

PPO course content is mainly based on the best practices guidance contained in ITIL Service Design Publication.

PPO is so well designed to develop the organizations and individuals understanding of the ITIL Service Design processes which helps to ensure that new and updated services, service management systems and tool, processes and measurement systems, technology architecture, methods and metrics are designed to meet end user needs.

The PPO module is worth 4 credit out of 17 required before proceeding for Managing Across Lifecycle module.


Individual Benefits

Helps in Understanding the value and lifecycle of planning, protection and optimization.

Helps in Understanding planning, protection and optimization roles and responsibilities.

Gives the Understanding of the knowledge needed for demand management.

Organization Benefits

Helps the organization understanding the different methods used within capacity management, availability management and IT service continuity management, as well as information security management to deliver better service.

Gives an understanding on how to use the Planning, Protection and Optimisation processes, activities and functions to achieve operational excellence.

Improve consistency of service.

Ease the implementation of new and changed service.

Target Audience

IT Strategists

Delivery Managers

Chief information officers (CIOs)

Chief technology officers (CTOs)

Supervisory staff

IT security managers

Service designers

IT architects

IT planners

IT consultants

IT audit managers

Course outline

Introduction to release, control and validation

Change management

Service asset and configuration management

Service validation and testing

Release and deployment management

Request fulfilment

Change evaluation

Knowledge management

Release, control and validation roles and responsibilities

Technology and Implementation Considerations

Course Duration

2 Days

Exam Information

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes duration

Closed book

Certification by



ITIL Foundation

Course Takeaways

2 day of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

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