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ITIL Service Design

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itil1 ITIL Service Design

ITIL Service Design is one of the certification in the ITIL Lifecycle stream which covers the policies, documentation, processes and architectures which allows to design the services which will meet the organization needs.

The ITIL Service Design phase is also known as a ‘Blue Print Phase’. This phase is designed so well that it takes care that the service management is fully aligned with the business requirements ensuring its capabilities are used efficiently.

The course teaches how to manage and implement, introducing process, purpose and principles of service design.

The Service design module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.

Benefits

Individual Benefits

Provides capability to test, learn and prototype with clients for improving the design and developing more effective solutions.

Be more creative with collaboration

Helps in Gaps and redundancies elimination.

Organization Benefits

Adopting and Implementing ITIL Service design will benefit an organization as per below,

Improve quality of service.

Improve consistency of service

Improve service alignment

Improve service performance

Target Audience

IT Strategists

Delivery Managers

Chief information officers (CIOs)

Chief technology officers (CTOs)

Supervisory staff

IT security managers

Service designers

IT architects

IT planners

IT consultants

IT audit managers

Course outline

Introduction to service design

Service Design Principles

Service Design Processes

Governance

Organizing for Service Design

Technology Considerations

Implementing Service Design

Course Duration

2 Days

Exam Information

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes duration

Closed book

Certification by

PEOPLECERT

Prerequisites

ITIL Foundation

Course Takeaways

2 day of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

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