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ITIL Service Offerings & Agreements

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itil1 ITIL Service Offerings & Agreements

The Service Offerings and Agreements (SOA) is the one of the modules from ITIL Service Capability Stream which mainly focuses on practical application of SOA practices which helps in enabling service level, portfolio, demand supplier, service catalogue, supplier and financial management.

The course will provide with the knowledge of management level concepts and core information of the activities and techniques within SOA. The course content of SOA is mainly based on best practice guidance contained in ITIL Service Strategy and ITIL Service Design Publications.

The Course is so well designed which helps the individuals and organizations understand that how the five stages of ITIL Lifecycle can offer value the project. It also provides guidance on how service offerings can be developed to support both business and user needs.

The SOA module is worth 4 credit out of 17 required before proceeding for Managing Across Lifecycle module.


Individual Benefits

Provides Greater visibility of IT costs and assets

SOA offers benefits to an individual who will be better able to understand the relationship between the IT and general aspects of their work.

Provides Greater visibility of IT costs and assets

Organization Benefits

Organizations can ensure that they can manage their cost and risks associated with their service portfolio.

Organization's conflicting service demands can be resolved.

Improve service alignment of an Organization

Improve service performance of an Organization

Target Audience

IT Strategists

Delivery Managers

Chief information officers (CIOs)

Chief technology officers (CTOs)

Supervisory staff

IT security managers

Service designers

IT architects

IT planners

IT consultants

IT audit managers

Course outline

Introduction to service offerings and agreements

Service portfolio management

Service catalogue management

Service level management

Demand management

Supplier management

Financial Management for IT services

Business relationship management

SOA roles and responsibilities

Technology and implementation considerations

Course Duration

2 Days

Exam Information

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes duration

Closed book

Certification by



ITIL Foundation

Course Takeaways

2 day of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

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