ITIL Service Operations is one of the most preferred certifications from ITIL Lifecycle Stream.
Its Objective is to Ensure Effective and Efficient delivery of IT services.
ITIL Service Operation aims at carrying out routine operational tasks, fixing Problems as well as resolving service failures.
It helps to gather,
Service Operation Needs to balance conflicting goals:
It may result in Poor Service if the staff won’t maintain an even balance and focus only on any one of these conflicts.
The Service Transition module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.