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ITIL Service Strategy

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itil1 ITIL Service Strategy

ITIL Service Strategy is one of the certification in the ITIL Lifecycle stream which focuses on the importance of the strategic aspect of services within the IT service lifecycle.

It helps you understand the risk and success factors and provides the skills to develop and progress strategic techniques in the organization.

‘Think and Act’ in a strategic manner is the most ultimate goal of ITIL Service strategy phase. Principles and Processes of service management are Identified and defined along with its application.

Main Processes of ITIL Service Strategy phase, 1. Service Portfolio Management 2. Demand Management 3. Business Relationship Management 4. Financial Management for IT Services 5. Strategy Management for IT Services

The Service Strategy module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.


Individual Benefits

Implementing strategic planning will help in improving service quality.

Provides Greater visibility of IT costs and assets

ITIL Service strategy offers benefits to an individual who will be better able to understand the relationship between the IT and general aspects of their work.

Organization Benefits

Organizations can ensure that they can manage their cost and risks associated with their service portfolio.

Organization's conflicting service demands can be resolved.

New and changing services to the organizational strategy can be aligned.

Target Audience

IT Strategists

Delivery Managers

Chief information officers (CIOs)

Chief technology officers (CTOs)

Supervisory staff

IT security managers

Service designers

IT architects

IT planners

IT consultants

IT audit managers

Course outline

Introduction to service strategy

Service Strategy Principles

Service Strategy Processes


Organizing for Service Strategy

Technology Considerations

Implementing Service Strategy

Stay Tuned

Course Duration

2 Days

Exam Information

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes’ duration

Closed book

Certification by



ITIL Foundation

Course Takeaways

2 day of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

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