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ITIL Service Transition

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itil1 ITIL Service Transition

ITIL Service Transition is one of the certification in the ITIL Lifecycle stream which mostly focusses on the Management techniques, process and practice elements which are essential for building, testing and implementing products and services.

Service Transition also helps to ensure whether the new, retired and modified services are meeting the expectations of the business.

ITIL Service Transition will help in understanding below Processes,

Service asset and configuration management

Release and deployment management

Transition Planning and Support

Knowledge Management

Change Management

The Service Transition module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.


Individual Benefits

Allows to learn quickly to the new service requirements.

Helps an individual to understand how new and changed services of the organisation can be aligned.

Helps an individual to improve success rate of change.

Organization Benefits

Unexpected clashes and dependencies can be reduced.

Successful change can be observed in higher volume.

Flexibility & Organization agility can be improved.

New or changed service release can be evaluated consistently and rigorously.

Target Audience

IT Strategists

Delivery Managers

Chief information officers (CIOs)

Chief technology officers (CTOs)

Supervisory staff

IT security managers

Service designers

IT architects

IT planners

IT consultants

IT audit managers

Course outline

Introduction to Service Transition

Service Transition Principles

Service Transition Processes


Organizing for Service Transition

Technology Considerations

Implementing Service Transition

Course Duration

2 Days

Exam Information

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) - 70%

90 minutes duration

Closed book

Certification by



ITIL Foundation

Course Takeaways

2 day of classroom session

Accredited study material

Live examples with informative case studies

Extraordinary training with excellence methodology

Instant exam with preliminary result

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